Hi I've been going crazy the past two weeks as I've been struggling with opening certain apps and websites such as Okcupid.com
I've turned off home safe and kidsafe completely and yet it still blocks apps and sites? But if I turn it on, in case it's reversed somehow the website just returns an error message. When itsi off, it shows itsi blocked by home safe. I even tried whitelisting the site and that didn't work either.
Can you please resolve this issue by fixing it or conplecomp disavling/removing home safe from the package? I would like to have control over my apps and browsing.
Sorry to hear you're experiencing problems with Homesafe. Can you complete your Community Profile and we'll be happy to take a look at this for you
Thanks for updating your profile, can you switch your router off and leave it off for about a minute then switch back on and retest. if you're then still experiencing problems can let us know which sites are affected and exactly what happens when you try to access the website
Seems that the issue is still prominent.
I've turned off the router as mentioned. The site still says is blocked and kidsafe is (supposedly) off.
When I enter either one the following appears.
I have tried turning kidsafe on, off and then restarting the router (5min). But it doesn't change anything, nor does whitelisting.
I've done a port reset so can you reboot the router and retest, please let us know how you get on
Do you experience this issue on more than one device?
Thank you, seems the port reset hasn't solved the issue unfortunately. Turned off KidSafe and redet the router with a 5 minute interval. It still says the likes of tinder and OkCupid or even lottery weveiwes. (And apps)
This is an issue across multiple devices, those being mobile. We don't use a PC atm.
Hi GalenAltaiir1, I've raised a fault ticket for you. This needs the higher level support staff to investigate and correct the issue. Please let us know how you get on.