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Need help?

Home sage not working

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2 REPLIES 2
Abdopost80
First Timer

Hi 

can some help and tell why I can’t change turn on or off home safe anti virus or kids safe all the home safe option don’t work I have been trying since Saturday night 

Abdul
simonb
Community Team - TT Staff

Hi @Abdopost80 Have you seen these articles that may help;

How to use TalkTalk HomeSafe®  

Using a VPN  

Problems with HomeSafe 

SimonB
StephenF
Community Manager - TT Staff

Hey, 

Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 

  1. Log into MyAccount
  2. Select My Services
  3. Select View HomeSafe settings
  4. Select OFF and confirm when you see the pop up window

Thanks 

Stephen, Community Manager


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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.