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New service problem with my apps on my phone

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2 REPLIES 2
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Pauline123
First Timer

I’ve just got my new router having just joined and I can’t access any apps on my phone such as Facebook, instagram, Pinterest etc but the internet browsing works fine. It seems a common problem which isn’t great! I’ve tried to look at the suggestions of turning off homesafe but it doesn’t show on my account so I don’t think I’ve got it turned on. Please can you help as I’m considering leaving it’s not a great start! 

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KeithFrench
Community Star

Hi @Pauline123 

 

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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Community Team

Hi Pauline123, if you could add your landline number to your community profile I can take a look at this for you. Please post back once you've added the number.