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Turn off scam protection


Please turn off scam protection for me. Thanks 

Katie Lowit
Community Team - TT Staff

Hi @Katie88 

can you try these steps from this article Using a VPN   customers are confirming this is working for them.


  1. Turn on Kids Safe  in My Account
  2. Select Choose which websites to block and allow
  3. Add the website url and select Allow
  4. When you have added the sites select Save changes.
Community Manager - TT Staff


Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 

  1. Log into MyAccount
  2. Select My Services
  3. Select View HomeSafe settings
  4. Select OFF and confirm when you see the pop up window


Stephen, Community Manager

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.