We have SuperSafe installed on our laptop but twice recently we have had it blocked by a flashing visual and aural warning saying we have a virus and asking for personal information. This is obviously a scam but each time it has blocked the computer and was difficult to remove. I downloaded Malwarebytes but it did not detect a threat. I contacted TalkTalk chat and they could not help but suggested I should try here. Why is SuperSafe not protecting us from this?