Nothing working on account home page
on 11-04-2024 12:47 PM
Message 11 of 11
When I log in to my account homepage via the Safari browser on an iphone the page is blank. The dashboard page is also blank. See attached photo.It works on an ipad though. I have tried closing the browser and deleting the cookies on the phone but it never works
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10 REPLIES 10
30-05-2024 01:55 PM - edited 30-05-2024 01:55 PM
Message 1 of 11
Duckduckgo has huge security built in by design, that will be causing the issue , ie the browser both safari and Duckduck view My Account as a pop-up based site.
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on 16-05-2024 10:42 PM
Message 2 of 11
I used duckduck go with the same result
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on 17-04-2024 10:00 AM
Message 3 of 11
Are you able to use test a different browser on the iPhone?
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on 16-04-2024 02:28 PM
Message 4 of 11
I did and it still isn’t working
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on 16-04-2024 02:20 PM
Message 5 of 11
Did you try to click on that link I posted ?
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on 12-04-2024 09:32 AM
Message 6 of 11
I google search for the log in page every time I want to log in and it gives me the log in page mentioned in a post above.
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on 12-04-2024 08:46 AM
Message 7 of 11
The fact that it works on an Ipad makes me think its something on the iphone, as ferguson says are you using this link https://auth.talktalk.co.uk/login
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on 12-04-2024 01:26 AM
Message 8 of 11
It's not a method of access to My Account I generally use, but I have just tested on my own iPhone using the inbuilt Safari browser and all seems fine. Are you using a bookmark, or previous link?
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on 11-04-2024 11:47 PM
Message 9 of 11
The browser is up to date as it is part of the phone IOS. There are no pop up on that page to block.
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on 11-04-2024 01:09 PM
Message 10 of 11
Is the browser on the phone upto date, also are you allowing pop-ups for My Account.
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