I have Home Safe turned ON but have noticed today, websites of all blocked categories are accessible i.e. porn, gambling, guns, the lot.
I have tried turning Kids Safe off and on and rebooted the router. Both failed to work.
With young children constantly online, I would like this resolving quickly please. Thanks.
Update, I have recently requested to upgrade to Fibre 65 and running a speed test check today, I am now getting speeds of 72M, was 35M so is this linked?
Hi tommycatz, if you got and fitted a new router when you upgraded you'll have to factory reset the router. That should clear the fault. If you need help to factory reset please just shout.
Hi, I am using the same router. However, I have just tried a factory reset and the issue is still present.
I have just tried blocking a specific site and after saving, the same URL is still accessible.
I have the same problem which I first noticed yesterday.
I have a couple of sites blocked on kids safe but they are still accessible.
Hi jerri, please reboot your router, retest and add your landline number to your community profile.
I have the same issue. Homesafe stopped working on Sunday. Tried to restart router, tried to re-enter websites which needs to be blocked but nothing helped. Hopefully TT will come back with solution soon.
Looks like its a bigger issue and most customers don't realise it's there. I rang TT yesterday. The SLA is 5 working days from the day you first called.
Hi all, some work was done last night to repair this. Please reboot your router and post back to let us know how you get on.
I tested it earlier today and it was fixed. Checked just now and my two blocked sites were accessible. I changed the sites back to ALLOW and then BLOCK and its worked.