VPN blocked

[MiriamFM]

Hi, 

Since last week my VPN access no longer works when connecting through Talk Talk. I have connected through other providers but it seems it's only Talk Talk which doesn't work. Could you please help to fix this? 

Thanks,

Miriam

[Debbie-TalkTalk]

Hi Miriam

Thanks for the Private Message 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Debbie-TalkTalk]

Hi MiriamFM

Please can you send me a Private Message to confirm the name on the account, I can then send out the replacement router.

Thanks

Debbie

[MiriamFM]

Hi Michelle,

yes, please! That would be great.

thanks,

Miriam

[Michelle-TalkTalk]

Morning,

Ok thanks for confirming. Would you like us to send a different router for testing purposes? We would also send a router returns bag so that one of the routers can be returned.

Thanks

[MiriamFM]

Hi Michelle,

I am trying to connect to PPTP VPN system from a Windows 10 machine.

 Thank you in advance for your help. 

Miriam

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. Which VPN client are you using?

Thanks

[MiriamFM]

Hi,

does anyone know if this has a solution?

Thank you!

Miriam