Online security

Get answers and information about our security products.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

VPN blocked

MiriamFM
First Timer
Message 8 of 8

Hi, 

 

Since last week my VPN access no longer works when connecting through Talk Talk. I have connected through other providers but it seems it's only Talk Talk which doesn't work. Could you please help to fix this? 

 

Thanks,

Miriam

0 Likes
7 REPLIES 7

Message 1 of 8

Hi Miriam

 

Thanks for the Private Message 🙂

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

 

0 Likes

Message 2 of 8

Hi MiriamFM

 

Please can you send me a Private Message to confirm the name on the account, I can then send out the replacement router.

 

Thanks

 

Debbie

 

0 Likes

MiriamFM
First Timer
Message 3 of 8

Hi Michelle,

 

yes, please! That would be great.

 

thanks,

Miriam

Message 4 of 8

Morning,

 

Ok thanks for confirming. Would you like us to send a different router for testing purposes? We would also send a router returns bag so that one of the routers can be returned.

 

Thanks

 

MiriamFM
First Timer
Message 5 of 8

Hi Michelle,

 

I am trying to connect to PPTP VPN system from a Windows 10 machine.


 Thank you in advance for your help. 

Miriam

0 Likes

Message 6 of 8

Hello,

 

I'm sorry to hear this. Which VPN client are you using?

 

Thanks

 

0 Likes

MiriamFM
First Timer
Message 7 of 8

Hi,

does anyone know if this has a solution?

Thank you!

Miriam

0 Likes