4k Box not holding booked next day recordings overnight and starting in BBC IPLAYER the next mornin

[Voyagersprit1]

So the problem is planned recordings are lost overnight and the box starts up in bbc iplayer everymorning. I have factory reset  changed cables but nothing fixes the issue. Other people are experiencing the same issues and I have read that TT will be issuing a fix? Help

[Karl-TalkTalk]

No Problem 

Karl 

[Voyagersprit1]

So I will continue with the box I have with the hope that a fix is found to rectify the issue that others and myself have.. I will come back to you in a few weeks to see if this has happened. 

Thanks

Michael

[Karl-TalkTalk]

Hi

We can only offer to swap out the box for the TV HUB however this does not record.

Karl

[Voyagersprit1]

Hi

After a week the new box is doing exactly what the the old box did, losing booked recordings etc. In reading other posts more users are being impacted with the same issues. Is there a solution please?

Thanks

Michael 

[Karl-TalkTalk]

Hi

Ingram, our returns partner are sending you a bag.

Karl

[Voyagersprit1]

Will you be sending out a replacement to me so i can return the box?

Thanks 

Michael

[Karl-TalkTalk]

Hi

We have it flagged by ingram that some returns bags sent recently had a fault with the bar code.  They are sending out a new returns bag with the correct bar code.

Karl

[Voyagersprit1]

Karl

I have been to 2 different post offices and also tried the online parcel collection service and each time after reading the QR code or the arcade, a message appears stating this parcel cannot be collected.

Please advise

Thanks

Michael 

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Voyagersprit1]

Karl

Received box, swapped it and sent old one back. Great customer experience!!!

Thanks for all your help.

Michael

[Karl-TalkTalk]

Hi

I'll get a replacement box out to you.

Thanks  

Karl. 

[Voyagersprit1]

Yes if this will resolve the issues

Thanks

Michael

[Karl-TalkTalk]

Hi

Would you like to swap out the box ?

Thanks  

Karl.