4k Box not holding booked next day recordings overnight and starting in BBC IPLAYER the next mornin

[Voyagersprit1]

So the problem is planned recordings are lost overnight and the box starts up in bbc iplayer everymorning. I have factory reset  changed cables but nothing fixes the issue. Other people are experiencing the same issues and I have read that TT will be issuing a fix? Help

[Karl-TalkTalk]

Hi

Ingram, our returns partner are sending you a bag.

Karl

[Voyagersprit1]

Will you be sending out a replacement to me so i can return the box?

Thanks 

Michael

[Karl-TalkTalk]

Hi

We have it flagged by ingram that some returns bags sent recently had a fault with the bar code.  They are sending out a new returns bag with the correct bar code.

Karl

[Voyagersprit1]

Karl

I have been to 2 different post offices and also tried the online parcel collection service and each time after reading the QR code or the arcade, a message appears stating this parcel cannot be collected.

Please advise

Thanks

Michael 

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Voyagersprit1]

Karl

Received box, swapped it and sent old one back. Great customer experience!!!

Thanks for all your help.

Michael

[Karl-TalkTalk]

Hi

I'll get a replacement box out to you.

Thanks  

Karl. 

[Voyagersprit1]

Yes if this will resolve the issues

Thanks

Michael

[Karl-TalkTalk]

Hi

Would you like to swap out the box ?

Thanks  

Karl.