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TV Support

For help with your TalkTalk TV box, channels and apps.

4k box intermittent sound

Marcy368626283
First Timer
Private Message TalkTalk

on ‎17-03-2024 07:35 AM

Message 6 of 6

My 4k box has intermittent sound.

Only happens when using apps I.e. Netflix or NOW but can happen 3-4 times per viewing. Any solutions? We've tried resetting box and router.

Thanks 

Lucy

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5 REPLIES 5

Marcy368626283
First Timer
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎27-03-2024 09:46 AM

Message 1 of 6

Thank you. I'll see how it goes.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Marcy368626283

on ‎25-03-2024 07:44 AM

Message 2 of 6

Hi @Marcy368626283 

 

I've a replacement TV Box on the way to you so that a fault can be ruled out.

 

Thanks  

Karl. 

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fr8ys
Community Star
Private Message TalkTalk
In response to Marcy368626283

on ‎21-03-2024 04:30 PM

Message 3 of 6

There is nothing extra I can suggest so have escalated for support staff to look into.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Marcy368626283
First Timer
Private Message TalkTalk

on ‎21-03-2024 04:10 PM

Message 4 of 6

Hi,

Thanks I have tried with a 4k hdmi and it's still happening. It's only when using apps and it's only ever happened on the 4k box. Please can you offer any further advice.

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fr8ys
Community Star
Private Message TalkTalk

on ‎17-03-2024 11:33 AM

Message 5 of 6

Hi,

 

Are you using the HDMI cable that came with the box or an old one that was already in situ? The supplied one should be one that can cope with 4k sound from apps.

 

Some older HDMI cables are not able to send a consistent signal to the TV, so either try a different cable or if it is the one supplied with the box, try reversing it. This may sound silly but it can work and ensures it's sitting correctly in each device.

 

Let us know how you get on

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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