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TV Support

For help with your TalkTalk TV box, channels and apps.

Recordings failing

DaisyB65
Visitor
Private Message TalkTalk
Message 6 of 6

All of a sudden everything I try and record is failing. any ideas why?

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5 REPLIES 5

Message 1 of 6

Hi

 

A full factory reset will erase and set up the hard drive, but that is the only option if the maintenance reset has failed.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 2 of 6

Thanks. I tried the first thing and it didn't work. I'm guessing if I do the second thing, I'll lose everything I have saved already recorded? I'll try later in the week. Thanks for your help. 

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Message 3 of 6

Hi

 

Try a Youview Maintenance Reset  and see if this helps.

 

If recordings still fail after this then the only option is a full factory reset from the settings menu.

 

Thanks

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

DaisyB65
Visitor
Private Message TalkTalk
Message 4 of 6

TalkTalkYouView Huawei

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 5 of 6

Hi

 

What model of TV Box do you have ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes