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TV Support

For help with your TalkTalk TV box, channels and apps.

Recordings failing

DaisyB65
First Timer
Private Message TalkTalk

on ‎26-03-2024 01:19 AM

Message 6 of 6

All of a sudden everything I try and record is failing. any ideas why?

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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to DaisyB65

on ‎28-03-2024 07:53 AM

Message 1 of 6

Hi

 

A full factory reset will erase and set up the hard drive, but that is the only option if the maintenance reset has failed.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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DaisyB65
First Timer
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎28-03-2024 01:25 AM

Message 2 of 6

Thanks. I tried the first thing and it didn't work. I'm guessing if I do the second thing, I'll lose everything I have saved already recorded? I'll try later in the week. Thanks for your help. 

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to DaisyB65

on ‎27-03-2024 07:32 AM

Message 3 of 6

Hi

 

Try a Youview Maintenance Reset  and see if this helps.

 

If recordings still fail after this then the only option is a full factory reset from the settings menu.

 

Thanks

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

DaisyB65
First Timer
Private Message TalkTalk

‎26-03-2024 03:43 PM - edited ‎26-03-2024 03:44 PM

Message 4 of 6

TalkTalkYouView Huawei

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎26-03-2024 06:55 AM

Message 5 of 6

Hi

 

What model of TV Box do you have ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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