TV Support

Harri22 · ‎22-10-2023

How can I get replacement 4k box as mine as been water damaged by old Ariel cable

Karl-TalkTalk · ‎23-10-2023

Can you please add your home phone number or Account number to your Community Profile.

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

We will then reply via this thread in our Community with any further advice or next steps.

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

Please post back on this thread when this has been done.

Thanks

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Gliwmaeden2 · ‎22-10-2023

You'll need to complete your community forum profile details for TT staff to identify your account, @Harri22.

Add your Talktalk landline number / account number where they ask for the phone number in Personal Information. Go via your avatar/name; settings. SAVE CHANGES.

Gliwmaeden2, a fellow customer.

ferguson · ‎22-10-2023

I am not sure if TalkTalk can be held responsible in such circumstances, although they will advise when they pick this up next week. Otherwise, claim on your home insurance?