BBC IPLAYER

[joesef]

I am aware of the issues with TV Channels BBC1 and BBC2 (Remote buttons 1 & 2), which now are presented via IPLAYER.  However, yesterday we experienced a new issue, but may have been reported upon in the past.

The issue is the picture would occasionally switch between the IPLAYER banner and the BBC programme being watched or the TALK TALK banner and the BBC programme.  The sound was not affected.

Using the suggestion of switching to channel 101 or 102  removed the problem.

Just wondered if anyone had seen this .

[joesef]

Hello

Just executed a factory restore which has re-established all channels ( hammer to crack a nut action) This issue and indeed others  have only appear to have started since the software release in November, which, reading other comments on this site, would seem be a little fragile. 

Thank you for your comments and interest in these problems.

[Karl-TalkTalk]

Hi

With the weather fronts moving in, some channels may struggle with a poor signal. 

Always test the aerial direct to your TV and retune to see if those channels are missing or breaking up.

I'm currently struggling with missing channels here in the North west - aerial direct to my TV, no TV box involved.

Karl.

[joesef]

Hello,

Sorry for delay in responding.  Channels were present this morning however have gone missing when I turned in again just now.

Taken a picture of screen for evidence.

[Michelle-TalkTalk]

Hi @joesef 

Have your channels returned?

Thanks

Michelle

[joesef · Accepted solution]

Thank you for your actions and feed back. I will close this thread and await a global notification from either yourselves or Talk Talk

[Karl-TalkTalk]

Hi

@joesef Have your channels returned also ?

Karl.

[delton1]

Hi Most of mine including HD returned to-day no sense to it.

[fr8ys]

@joesef 

I have been offering suggestions regarding issues with the Netgem box, but reported issues seem to be increasing, so don't want to waste anymore of your time with potential solutions that may not work.
I know these issues have been reported to Netgem and TalkTalk are awaiting a firmware update to apply to the boxes.
Staff are back on Monday and will hopefully be able to advise further then.
In the meantime I suggest you put the aerial in the TV and bypass the box and use your TV tuner if possible.

[joesef]

Hi,

Turned on TV box today only to find the 100 - 200 channels are missing yet again, having been in place yesterday.

Tried using the side button to reset the box   - no change.

Will now try a factory reset.

[fr8ys]

Hi, @delton1 
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

[delton1]

Having same problem comes & goes just had a new ariel fitted to-day but same problem, no HD channels Having to watch on 800 channels.

[joesef]

Hello

I was so fed up with the unit that I power down over night. Powered it up day ( without pressing the button on the side) and "hey presto" everything seems to have corrected itself. Not sure just what is going on here!

So for the time being I will take this a s a win, apart from the ongoing issue with the IPLAYER  presenting the  BBC1 and BBC2 channels  (not the equivalent HD channels).  Is there a any news as to when a corrective update will be available?

Thanks for your suggestion which I will entertain if I experience the problem again.

[Karl-TalkTalk]

Hi

Press the button on the side to initiate a full reset of the box.  set the box back up and see if anything changes.

Thanks  

Karl. 

[joesef]

I have checked the software version number as requested and it is 8.5.01-23 issued on 12 Nov. (NETGEM BOX).

The unit always has power, even in stand_by, however I powered it down for a couple of hours to see what the results would be.

The software version number remains the same , but I now appear to have "lost" the HD channels.

I have executed a channel rescan and I noted  the HD channels were included in the scan. However, when the HD channels  where selected an "invalid channel number" message was displayed (eg 101 for BBC HD).  On a long haul through the GUIDE, I have found a duplication of the standard BBC and commercial channels starting at position 800 but no sign of the HD channels. 

Further to this Channel slots between 100 and 200 did not exist on the Guide.

Your comments would be gratefully received.

[fr8ys]

The iPlayer issue was said to be designed this way whenever the signal strength was low, but switching mid programme seems odd.

Even older is that there was supposed to have been a maintenance update pushed out late last week to fix this issue.

Do you keep your box in standby overnight or do you turn off at the mains?

The box is designed to be left plugged in and on at the mains so that overnight updates can be installed.

You can check for updates in the settings menu, so check this and apply it if so.

Resetting the box can also force an update but this would mean you'd lose recordings if you use this function, and have yo resign into your apps. If you want to try this press the button on the left hand side 5 times and the box should restart.

101 and 102 do give better picture definition than 1 and 2, likewise the other main channels, especially if you have an HD or 4k rated TV. For me these 101 to 105 channels are a habit I'm now into using, if for no other reason than picture quality.

Let us know how you get on with the update and, if it installs, how you get on.

Thanks.