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TV Support

For help with your TalkTalk TV box, channels and apps.

BBC IPLAYER

joesef
Conversation Starter
Private Message TalkTalk
Message 2 of 2

I am aware of the issues with TV Channels BBC1 and BBC2 (Remote buttons 1 & 2), which now are presented via IPLAYER.  However, yesterday we experienced a new issue, but may have been reported upon in the past.

The issue is the picture would occasionally switch between the IPLAYER banner and the BBC programme being watched or the TALK TALK banner and the BBC programme.  The sound was not affected.

Using the suggestion of switching to channel 101 or 102  removed the problem.

Just wondered if anyone had seen this .

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fr8ys
Community Star
Private Message TalkTalk
Message 1 of 2

The iPlayer issue was said to be designed this way whenever the signal strength was low, but switching mid programme seems odd.

 

Even older is that there was supposed to have been a maintenance update pushed out late last week to fix this issue.

 

Do you keep your box in standby overnight or do you turn off at the mains?

 

The box is designed to be left plugged in and on at the mains so that overnight updates can be installed.

 

You can check for updates in the settings menu, so check this and apply it if so.

 

Resetting the box can also force an update but this would mean you'd lose recordings if you use this function, and have yo resign into your apps. If you want to try this press the button on the left hand side 5 times and the box should restart.

 

101 and 102 do give better picture definition than 1 and 2, likewise the other main channels, especially if you have an HD or 4k rated TV. For me these 101 to 105 channels are a habit I'm now into using, if for no other reason than picture quality.

 

Let us know how you get on with the update and, if it installs, how you get on.

 

Thanks.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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