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TV Support

For help with your TalkTalk TV box, channels and apps.

Box won’t record E4

michelle_bun
First Timer
Private Message
Message 3 of 3

Hi,

my box is working fine recording all other channels but fails every time I set up something on E4 and E4+1?

Any ideas please?

thanks 

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2 REPLIES 2

Message 1 of 3

Hi,

 

No updates as yet for the issue, still under investigation.

 

Karl

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

This is a known issue that is affecting some TalkTalk youview boxes. YouView were looking into this and an issue was found with the broadcaster and a solution was being sought.

 

Since Youview closed their forum no updates can be found for this. Perhaps @Karl-TalkTalk has an update.

 

The advice was to use +1 channels as these are broadcast on different muxes, but you seem to have an issue with E4+1, so that's not an option for you.

 

You will unfortunately need to to live with this until a solution is rolled out.

 

 In the meantime your best option is to use the All4 catchup app.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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