Games features vanished or hidden?

[Talkapunta]

Where are the games on the talk talk T.V gone? Previously under the extras menu now seemingly removed, please can these features be reinstated to our service a.s.a.p?

[Karl-TalkTalk]

Hi

It's just strange, that the menu is showing on my box here and not on your box.

Lets see if the replacement works as it should.

Karl.

[Talkapunta]

Ok thank you, I have since found a selection of games on the homepage, I think once October has past and the Halloween & bhm sub menus have gone then possibly the sub menu might reappear? Just a thought.

[Karl-TalkTalk]

Hi

I'll get the box swapped out for you to see if the box itself has a fault.

Karl.

[Talkapunta]

Shall I just go ahead and cancel this service now or later?.. we're supposed to be paying for a service that includes games, our son has his cousins visiting and they want to play the games together and now can't. This either requires fixing or explaining and preferably today!

[Talkapunta]

Done that.

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl 

[Talkapunta]

That's not worked neither. 

[Karl-TalkTalk]

Hi

OK, then the only option is a full reset of the box.  Press the button on the side of the box 5 times to initiate a full reset.

Thanks  

Karl. 

[Talkapunta]

Tried, it hasn't worked.

[Karl-TalkTalk]

Hi

Have you powered off the box at the mains for 5 minutes,, to see if this appears.  I'm checking my box here and the option is showing : 

Thanks  

Karl. 

[Talkapunta]

Nope 

[Karl-TalkTalk]

Hi

If you press the home button to bring up the menu along the top, scroll to the left, and in between Recordings and All App, is a Games option.

All the Games should appear under this option.

Thanks  

Karl. 

[Talkapunta]

Netgem 4k tv box 

[Karl-TalkTalk]

Hi

Which TV Box do you have, is the the Android based TV Hub or the Netgem 4K TV Box.

Thanks  

Karl. 

[Talkapunta]

Nothing of the sort can be seen including any kind of access to google play games neither can any option to install any games or apps, the games I'm referring to were already pre-installed and under a sub menu 'extras'. These have gone. 

[Karl-TalkTalk]

Hi

With the TV HUB, press the Home button, and select ALL APPS.

Any installed content can be found in this section including Games content and Google Play Games.

Thanks  

Karl.