Connect your aerial direct to your TV and retune. Does channel 27 show on your TV. If it does it should also be present on the TV Hub. If this channel is not showing on you TV, there may be a reception problem in your area.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
