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TV Support

For help with your TalkTalk TV box, channels and apps.

NETGEM BOX NOT RECORDING TODAY

Casper30
First Timer
Private Message TalkTalk

Friday

Message 3 of 3

I have rebooted everything but the box will not record.   It's about two years old, but no doubt you can check this.  

Has the box simply worn out.   Do I need a new one.

 

Denise Calton

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

Monday

Message 1 of 3

Hi Casper30

 

Did you try the reset as advised ?

 

Thanks  

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk

Friday

Message 2 of 3

It could also be your usb stick become faulty 

 

Did you factory reset or just turn off and on?

 

A factory reset will lose your recordings but may sort out your issues, including reformatting your usb stick.

 

To go this, press the button on the left hand side 5 times , whilst on, and the box will restart and reset.

 

Hope it works.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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