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TV Support

For help with your TalkTalk TV box, channels and apps.

New TV Box

First Timer
Private Message TalkTalk
Message 3 of 3

On Wednesday you told me that I needed a new TV box. I still have not heard from you in an email or by DPD who are supposed to be delivering it. Can you please help?


Support Team
Private Message
Message 1 of 3

Hi David,


Did you call our loyalty Team and request a new TV HUB ?



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Community Star
Private Message TalkTalk
Message 2 of 3

How did you order the box?


It may be quicker to contact TalkTalk via the same channel as before.


Staff here may be able to track it down and you are in their queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here -
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).