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TV Support

For help with your TalkTalk TV box, channels and apps.

New Tv hub not syncing with tv

Zill48
First Timer
Private Message TalkTalk

on ‎13-09-2024 11:33 AM

Message 7 of 7

After setting up new tv hub model UZW4054TTG all was working ok. Couple of weeks ago when I switched on it was just a blank screen. TV working ok, hub lights up with remote but is not syncing. Have checked all cables, changed hdmi ports, but nothing just a blank screen.

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6 REPLIES 6

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Zill48

on ‎16-09-2024 08:11 AM

Message 1 of 7

Hi

 

I'm showing the TV Box as delivered.  Can you confirm this has arrived ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Zill48

on ‎13-09-2024 12:40 PM

Message 2 of 7

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Zill48
First Timer
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎13-09-2024 12:35 PM

Message 3 of 7

Thank you for your help. Look forward to receiving new TV hub box so I can enjoy tv again.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Zill48

on ‎13-09-2024 12:31 PM

Message 4 of 7

Hi

 

OK, I'll get a replacement TV Hub out to you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Zill48
First Timer
Private Message TalkTalk

on ‎13-09-2024 12:28 PM

Message 5 of 7

Have followed instructions for reset. It came up to reboot on screen. Pressed ok, youview showed up and tv hub started flashing but screen then went blank again. Have waited but nothing has happened. Still a blank screen.

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎13-09-2024 12:03 PM

Message 6 of 7

Hi

 

Can you try resetting the box  :  https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347

 

Thanks  

Karl. 

 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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