New remote.

[Talman]

Hi 

Just a quick question. I have the new 4K box which I actually like a lot (I was not sure I would 😊) the only slight issue I have is with the remote. I often have to press the pause / home  button 2 or three times before it works.

I am not sure if it is related but the remote does seem to rattle a lot, which does not seem normal. I have other remotes and they don't rattle at all. It has done this since I received it. 

Many thanks Dave. 

[Michelle-TalkTalk]

Good morning,

I'm really glad to hear this and thanks for keeping us updated 🙂

Michelle

[Talman]

Hi Karl

Just to let you know the new box arrived today!

The remote doesn't rattle😊😉 and works so much better!

Thank you once again for your help.

Best wishes Dave.

[Talman]

Hi Karl

Thank you very much. 

Best wishes Dave. 

[Karl-TalkTalk]

Hi

Replacement on the way to you.

Regards,

Karl. 

[Talman]

Hi Karl

Thanks again for your response. The seems a bit extreme, but if that is what you need to do I guess at least I won't have to worry that the remote will pack up completely. 

I will of course return the current box as soon as I receive the new one! Thank you so much for your help.

Best wishes Dave. 

[Karl-TalkTalk]

Hi

We do not have provision to send a remote as yet, as we have no individual stocks of remotes, so I would have to replace the whole unit, box and remote.  Would you like me to do this ?

Thanks  

Karl. 

[Talman]

Hi Karl

Thanks for your prompt response. I have the Netgem box.

That is what I thought! They seem to, or the ones I use do. I can switch channels okay, it just seems to be the home button and the pause that do not always work as they should.

Best wishes Dave. 

[Karl-TalkTalk]

Hi

Is this the Netgem box or the Android box ?

Remotes should not rattle, but sometimes a little excess plastic can be inside that may have broken off.  Do all other buttons work as they should ?

Karl.