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TV Support

For help with your TalkTalk TV box, channels and apps.

No Adult channels in YouView

surfing69
Chat Champion
Private Message TalkTalk

on ‎09-04-2023 12:49 PM

Message 6 of 6

on my old and my new TV with inbuilt Freeview i can access the adult channels  670, 673,674, 678, 699.

 

However these channels do not appear in the YouView channel list despite deactivating the adult content setting and retuning.

 

Does anyone know why?

 

Thanks

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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to surfing69

on ‎10-04-2023 08:09 AM

Message 1 of 6

Hi surfing69,

 

Have you followed the advice of my colleagues, did this help?

 

Thanks  

Karl. 

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ferguson
Community Star
Private Message TalkTalk
In response to surfing69

‎09-04-2023 10:25 PM - edited ‎09-04-2023 10:26 PM

Message 2 of 6

Have you tried entering the channel numbers manually?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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fr8ys
Community Star
Private Message TalkTalk

on ‎09-04-2023 09:23 PM

Message 3 of 6

Is that under the Restricted Adult Content section of settings?

 

Provided the settings are saved when you turn them back on, you shouldn't need a retune.

 

If it still doesn't work, then I suggest a maintenance reset, keep recordings, which will reset all settings including your choice of whether adult channels are on or off and your passcode.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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surfing69
Chat Champion
Private Message TalkTalk

on ‎09-04-2023 03:21 PM

Message 4 of 6

pls read my message with more care i.e. 

'despite deactivating the adult content setting and retuning.'

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fr8ys
Community Star
Private Message TalkTalk

on ‎09-04-2023 03:09 PM

Message 5 of 6

Roy and I have replied to your YouView post.

 

You need to unhide them in settings 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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