TV Support

Tri99s · ‎02-03-2023

Had talktalk TV hub about a week now, every now and then there has been no sound but restarting the box kicks it back to life. Finished watching Netflix, went back to the home page to load YouTube and no sound though, nothing, TV sound still works fine through other devices. Have tried the hub with different cables in different hdmi that are working but still no sound. Picture is coming through lovely, please help. 0g and have done a reboot and factory reset also

Karl-TalkTalk · ‎06-03-2023

Hi,

This is a strange issue. There is a software update rolling out in the next couple of weeks to the Android devices. We can see if this will resolve the issue for you.

Karl.

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Tri99s · ‎04-03-2023

Yeah this is the android TV box

Karl-TalkTalk · ‎03-03-2023

Hi

Is this the Android TV Hub and not the Netgem TV Box ?

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

TV Support

No sound