We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

Powerline Adapter Failure

Orpheus58
First Timer
Private Message

on ‎05-08-2023 08:31 PM

Message 8 of 8

One of my powerline adapters has failed, it has no power, I've tried a different power source & also done the reset procedure, how do I go about getting a replacement please?

Without this I cannot use catch-up TV.

Labels:
0 Likes
7 REPLIES 7

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Orpheus58

on ‎09-08-2023 06:41 AM

Message 1 of 8

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Orpheus58
First Timer
Private Message
In response to Karl-TalkTalk

on ‎08-08-2023 07:58 PM

Message 2 of 8

Thanks Karl,

Two new Powerline adapters were delivered today, Thanks very much.

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Orpheus58

on ‎07-08-2023 09:26 AM

Message 3 of 8

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Orpheus58
First Timer
Private Message
In response to Karl-TalkTalk

on ‎07-08-2023 09:16 AM

Message 4 of 8

Thanks Karl for a speedy response, take care and God Bless you.

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Orpheus58

on ‎07-08-2023 07:41 AM

Message 5 of 8

Hi

 

I've requested a replacement adapter be sent to you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Orpheus58
First Timer
Private Message
In response to KeithFrench

on ‎06-08-2023 09:15 PM

Message 6 of 8

Thanks very much Keith, your help is very much appreciated, God Bless.

0 Likes

KeithFrench
Community Star
Private Message TalkTalk

on ‎06-08-2023 02:42 PM

Message 7 of 8

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

© TalkTalk 2024