Remote control

[daveb13]

Hi need a replacement remote c9ntrol and I am getting no help on the phone or auto bot

[Karl-TalkTalk]

Hi

I'll send the new box now, and you can return the old box in the enclosed returns bag.

Thanks  

Karl. 

[daveb13]

Hi yes of course, thank you for help, do ypu need me to send thecurrent box back?

[Karl-TalkTalk]

Hi

Ok, we do not carry individual stocks of remotes, so I'll need to replace the whole unit, box and remote as one.  Is that ok ?

Karl.

[daveb13]

Hi it did not survive one of son's tantrums

[Karl-TalkTalk]

Hi

OK, it's the Netgem box.

Can you tell me whats wrong with the remote, is it not working at all ?  Have you replaced the batteries etc ?

Thanks  

Karl. 

[daveb13]

 

[daveb13]

 

[Karl-TalkTalk]

Hi

What model of TV Box do you have ?

Thanks  

Karl.