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TV Support

For help with your TalkTalk TV box, channels and apps.

Remote control

daveb13
Newbie
Private Message TalkTalk

9 hours ago

Message 9 of 9

Hi need a replacement remote c9ntrol and I am getting no help on the phone or auto bot

David Black
Labels:
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8 REPLIES 8

Karl-TalkTalk
Support Team
Staff
Private Message
In response to daveb13

9 hours ago

Message 1 of 9

Hi

 

I'll send the new box now, and you can return the old box in the enclosed returns bag.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

daveb13
Newbie
Private Message TalkTalk
In response to Karl-TalkTalk

9 hours ago

Message 2 of 9

Hi yes of course, thank you for help, do ypu need me to send thecurrent box back?

David Black
0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to daveb13

9 hours ago

Message 3 of 9

Hi

 

Ok, we do not carry individual stocks of remotes, so I'll need to replace the whole unit, box and remote as one.  Is that ok ?

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

daveb13
Newbie
Private Message TalkTalk
In response to Karl-TalkTalk

9 hours ago

Message 4 of 9

Hi it did not survive one of son's tantrums

David Black
0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to daveb13

9 hours ago

Message 5 of 9

Hi

 

OK, it's the Netgem box.

 

Can you tell me whats wrong with the remote, is it not working at all ?  Have you replaced the batteries etc ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

daveb13
Newbie
Private Message TalkTalk
In response to Karl-TalkTalk

9 hours ago

Message 6 of 9

1000006333.jpg

 

David Black
0 Likes

daveb13
Newbie
Private Message TalkTalk

9 hours ago

Message 7 of 9

1000006333.jpg

 

David Black
0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message

9 hours ago

Message 8 of 9

Hi

 

What model of TV Box do you have ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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