TV Support

Linh04 · ‎13-12-2023

My remote control isn’t pausing live tv.

Karl-TalkTalk · ‎15-12-2023

Hi

Glad to hear this is working now.

Regards,

Karl.

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Linh04 · ‎15-12-2023

ok, so I checked usb & deleted recorded content. Remote now working. Thanks.

fr8ys · ‎13-12-2023

There is no reset for the remote for 4k.

Is it pause that does not work or rewind? Pause should put the box into time shift do once paused you press play to enter time shift and can rewind to the pause point.

You must have a usb inserted for this functionality to work. Do you have a usb inserted?

If pause is not working with a usb inserted then you will need to reset the box. Press the on button on the side of the box 5 times to do so.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Linh04 · ‎13-12-2023

It’s a 4k remote. I’ve changed batteries, but not tried anything else.

fr8ys · ‎13-12-2023

Which box and remote do you have so advice can be tailored to your issue?

What steps have you taken to resolve this?

New batteries? Resetting your remote?

Please let is know. Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

TV Support

Remote control