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TV Support

For help with your TalkTalk TV box, channels and apps.

Remote control

Linh04
First Timer
Private Message TalkTalk

on ‎13-12-2023 09:13 PM

Message 6 of 6

My remote control isn’t pausing live tv. 

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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Linh04

on ‎15-12-2023 08:46 AM

Message 1 of 6

Hi

 

Glad to hear this is working now.

 

Regards,

Karl. 

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Linh04
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎15-12-2023 08:44 AM

Message 2 of 6

ok, so I checked usb & deleted recorded content.  Remote now working.   Thanks.  

fr8ys
Community Star
Private Message TalkTalk

on ‎13-12-2023 10:50 PM

Message 3 of 6

There is no reset for the remote for 4k.

Is it pause that does not work or rewind? Pause should put the box into time shift do once paused you press play to enter time shift and can rewind to the pause point.

 

You must have a usb inserted for this functionality to work. Do you have a usb inserted?

 

If pause is not working with a usb inserted then you will need to reset the box. Press the on button on the side of the box 5 times to do so.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Linh04
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎13-12-2023 09:52 PM

Message 4 of 6

It’s a 4k remote. I’ve changed batteries, but not tried anything else. 

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fr8ys
Community Star
Private Message TalkTalk

on ‎13-12-2023 09:22 PM

Message 5 of 6

Which box and remote do you have so advice can be tailored to your issue?

 

What steps have you taken to resolve this?

 

New batteries? Resetting your remote?

 

Please let is know. Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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