Rquested tv box twice
on 14-10-2024 12:02 PM
Message 5 of 5
Have requested tv box twice heve never received them - ? How can I get a result.....
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4 REPLIES 4
on 16-10-2024 08:16 AM
Message 1 of 5
Hi @pepperdogjr
Sorry for a slight delay, the TV Box has now been dispatched yesterday, I'll drop you a PM with the tracking number.
Thanks
Karl.
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on 14-10-2024 01:56 PM
Message 2 of 5
Hi
Depending on the billing cycle, the full adjustments may not show correctly until the next bill is produced.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 14-10-2024 01:52 PM
Message 3 of 5
Thank you so much Karl for you message.
Could you also look into my billing as the last bill does not relate to my new renewed contract £36.50 [28/9/2024]
Also when I chased the first tv hub the member of staff stated that they would refund the p&p on the hub, which I think was £5, this is not shown on my billing also.
Really appreciate your help 👍
Colin
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on 14-10-2024 12:22 PM
Message 4 of 5
Hi
I can see the original order completed, but no TV Hub has been dispatched.
I'll place an order now and see if I can get this out to you.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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