Set top box faulty

[Rhw82]

Set top box is not recording programmed items (shows 'failed to record') and also not playing back previously recorded items

[Karl-TalkTalk]

Hi

I've just responded in your other thread.

Karl.

[kengland]

I've had my box for years, ever since I started with TalkTalk. It has now started to freeze constantly, especially during recordings which are now never complete, I haven't managed to record even an hour long programme for the past month or so. I have to restart every time I want to watch TV and it takes ages to boot up.

Every time I contact Talktalk chat they just insist on doing a factory reboot, each time I have tried them, despite me saying that it only works very briefly then crashes again.

I'm paying a good price for my service and have been a reliable customer for a long time but just don't seem to be able to get anywhere when it comes to a replacement box. The box is old, well used and just needs replacing, especially as it is too old to support NowTV as well.

Has anyone else had the same problem and do they have any advice.

[Karl-TalkTalk]

Hi Rhw82,

Did you follow the advice from fr8ys, did this help.

Karl.

[fr8ys]

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart. Alternatively, you can turn off from the back and power back on.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the Support Staff look at other alternatives.

Please note that if you are eligible for a new box, TalkTalk now only supply non-recordable ones., So it's best to try all alternatives if recording is important to you.

Hope it works but if not then please let us know as you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.

Thank you