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TV Support

For help with your TalkTalk TV box, channels and apps.

Set top box streaming unavailable

Dedeye
First Timer
Private Message TalkTalk
Message 4 of 4

Talktalk Youview box Huawei DN360T won't connect to the internet, apps unavailable.

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3 REPLIES 3

Message 1 of 4

Hi

 

You can try a full reset of the box via a Youview Maintenance Reset  

 

If this does not restore the connection and the box has failed, then it cannot be repaired or replaced.

 

TalkTalk stopped providing these boxes over 3 years ago now and these boxes are now unavailable.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Dedeye
First Timer
Private Message TalkTalk
Message 2 of 4

Both methods. First experience with powerline adapters so everything carefully checked, including router. When that had no effect Cat 6 cable used from router to Youview box. Streaming unavailable whatever I did. Even left everything on overnight to ensure updates could down load.

 

TV service from aerial via box through connection unaffected.

 

Note that TV & box power supplies share a common extension which is switched off when power is not required.

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi

 

Is the box direct to the router with a cable or do you use powerline adapters ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes