Sky Sports boost

[Dave 68]

Today I sdded added Sky Sports boost to my package. I then received an e mail from Talktalk saying that my Now Sky sports boost was up and running and I was to access the Now site to proceed. However when I do that, I receive the message from Now that says “ it looks like you don’t have an active membership.”

Could  someone please advise me  how to obtain Sky spots on Talktalk tv at the advertised fee of £20/ month.

[Dave 68]

Hi Karl,

when I try to access Sky Sports on the Now app. I still get the message that says—- It looks like you are not a member, go to Now and sign up to your account .When I do so they want me to pay a subscription of £26/month to sign up.

When I signed up to the Talktalk Sky sports boost,  it was offered at £20/month and I assumed that I would be charged for it via my Talktalk monthly account. 
If that is not possible and I have to pay £26/ month, I would rather not proceed and would like my Talktalk boost request at £20/ month withdrawn.

[Karl-TalkTalk]

Hi Dave68

I'm showing the Now Sports option has been activated.

Can you check if you are signing into your NOW TV account with the same email address you use for TalkTalk , that same email address that is on your 'Community Profile' .

Thanks  

Karl. 

[Giraffe]

Hello Dave

Sorry I do not know. I already had a Now Tv Account when I activated my TalkTalk Now Tv package.

Thinking about the Now Tv Account I note the retail value quoted by TalkTalk is £34.99 therefore if i was you I would look for that deal in Now Tv website thinking that maybe the Account you should setup?

I hope you quickly find the answer.

You should set up your New Now Tv Account through the TalkTalk Service Activation link see extract as follows

1. Choose the membership you'd like (Entertainment, Cinema, Sports or Hayu).
2. Once you're all set up with TalkTalk, you'll get an email from them with an activation link for your NOW Membership.
3. The activation link will take you to the NOW website where you can create an account, or sign in if you're already a NOW Member so that your account can be linked with your new membership.

[Dave 68]

Hello Giraffe, when I go to set up a NOW tv account they want me to choose the Sports option at £26. / month and to provide my card details. I thought that I had signed up to NOW sports via my Talktalk account for £20/month.
Can you please explain how to set up a NOW tv account without signing up to their charge of £26/ month.

It seems that without a NOW tv account I can’t activate my Talktalk Sky sports boost.

[Giraffe]

Hello Dave

Have you got a Now TV Account? If not you need to create one, it is free, and your TT NowTV Sport package will be acitivated through the NOW Tv Account. Hope this helps if you haven't already sorted.

[Dave 68]

Thank you. I will be patient.

[ferguson]

OK. Sadly, the support team here won't be back online until Monday so you won't get a response from them before then. 

[Dave 68]

No. The e mail message said that my application had been activated.

[Dave 68]

No. Simply the instruction to log into  the Now app. However when I do that I get the message “ It looks like you do not have a Now membership”

[ferguson]

Was there an activation link in the email?