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TV Support

For help with your TalkTalk TV box, channels and apps.

TV Hub Sound

MrBevs1
Repeat Guest
Private Message TalkTalk
Message 26 of 26

Just received TV Hub.

I'm connecting it through an AVR. The AVR seems to detect the sound as Dolby Digital Plus and sets up to that, but when I watch TV there is no sound through the centre speaker.

It works properly when watching Amazon Prime.

If I reset the sound on the Hub to not be surround sound the AVR detects this and resets to Dolby Surround and the centre speaker works.

 

How can I get the centre sound in Dolby Digital Plus?

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25 REPLIES 25

Message 21 of 26

@KeithFrench  @fr8ys  Do either of you use the new TV hub at all?

 

Thanks

 

Michelle

 

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MrBevs1
Repeat Guest
Private Message TalkTalk
Message 22 of 26

I can only see the option for surround sound or not, not Dolby settings.

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Message 23 of 26

Hi

 

You can access the settings on the TV Hub as follows

 

Home Button > Settings Cog > Device Preferences > Display and Sound > Advanced Sound Settings 

 

From here you can select the Manual option and view the various Formats available.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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MrBevs1
Repeat Guest
Private Message TalkTalk
Message 24 of 26

Karl,

How do I access the Dolby settings?

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 25 of 26

Hi

 

There is an option with the new ATV Box to set advanced sound settings and choose between various Dolby setting formats, however the box can only use these settings over HDMI as the box does not support Optical out.

 

We are unable to guarantee the box will work with other equipment such as AVR due to the numerous types of equipment available.

 

There may be some community members with a similar setup that can share their experience or you can try a google search and check out some of the many AV forums that may give better advice or suggestion.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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