TV Support

Chrissiewa · ‎05-03-2024

Hi

we are having lots of problems with our TV box. Tomorrow we have our 4th engineer visit booked. It runs fine for about a month then suddenly refuses to work, we have to unplug it all and re plug, sometimes it works, sometimes not. It’s sooo frustrating if you just want to flick it on for 10 mins while you’re having a coffee. Anyone else?

Karl-TalkTalk · ‎06-03-2024

Hi

OK, if it's the TV HUB, it will be the android based one.

Has the box ever been replaced since it started having these issues ?

Thanks

Karl.

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Chrissiewa · ‎06-03-2024

It’s a small square one with rounded corners, I think they said it’s a hub. Currently awaiting engineer

Karl-TalkTalk · ‎06-03-2024

Hi @Chrissiewa

If you can tell us the Box Model, we can offer to help.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

fr8ys · ‎05-03-2024

Please let us know which box you have so we can offer appropriate advice.

Thank you.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.