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TV Support

For help with your TalkTalk TV box, channels and apps.

TV remote control

drfield
First Timer
Private Message TalkTalk

on ‎17-01-2024 04:46 PM

Message 2 of 2

My remote control is faulty. The navigation circle will not shift to the left. All other functions work fine. I basically need a new remote.

I have spent 30 minutes on the phone helpline and got nowhere before giving up.

I then spent 1hr 45mins on the online chat line speaking to 3 different people, the last of which said the boss would ring back in 2 hours.

24 hours later I have heard nothing.

This is appalling service over a simple matter.

Any advice?

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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎18-01-2024 09:10 AM

Message 1 of 2

Hi

 

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

 

Thanks  

Karl.   

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