cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

TVHub not playing recordings unless rebooted every time

grawa
Chatterbox
Private Message TalkTalk
Message 7 of 7

My talk talk hub records programmes but won't play the back unless rebooted every time

0 Likes
6 REPLIES 6

Message 1 of 7

Great, pleased to be of help.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes

Message 2 of 7

Having done a maintenance reset all is now working OK with recordings playable

Many thanks 

0 Likes

grawa
Chatterbox
Private Message TalkTalk
Message 3 of 7

Have done software reset as advised and will check tomorrow if this has solved the problem

0 Likes

Message 4 of 7

The box hard drive may be failing.

 

Have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but if recording is important to you you will need to try as TalkTalk no longer provide boxes that record.

Hope it works but let us know how you get on

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

grawa
Chatterbox
Private Message TalkTalk
Message 5 of 7

My set top box is Huawei 

0 Likes

fr8ys
Community Star
Private Message TalkTalk
Message 6 of 7

Which box do you have as the TV Hub does not record?

 

If you let us know we can advise further.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes