Talk Talk TV Hub

[PGubby]

I have today had my Talk Talk broadband connection set up by an open reach today. I am now trying to set up the Talk Talk Hub so that I can access the Now Entertainment service that I have been sold and it says that I need to connect a TV Aerial into the new TV Hub BUT I do not have a TV Aerial!!!

My previous provider was Sky and I have not needed a TV Aerial - how do I get a TV Aerial and more importantly where do I connect it to?

[fr8ys]

Hi, @Dougan41 
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

[Dougan41]

My hub is causing problems I'm not getting all channels and also if I ask google assistant its only going to YouTube no matter if I ask for a tv channel or app it pulls up YouTube videos nothing else all iv had is hassle I don't even think I'm connected to talk talk tv 

[Karl-TalkTalk]

Hi PGubby,

As fr8ys advises, you will need to contact your own aerial installer to get a digital aerial for freeview channels.

Karl.

[fr8ys]

Hi,

The hub utilises free to air channels, Freeview, and does require an aerial.

You will need to contact a local aerial installer.

Did the property have an aerial before you had sky? Maybe one in the loft or on the chimney stack?

You may find you have an aerial point somewhere if so, so a suitable lead from a supermarket would get you connected 

If not, your local installer should be able to supply everything you need.

One further thought, since moving from Sky, how have you been watching TV?

You may find that Freesat is an alternative for you (you may need to modify your dish if you had Sky Q).

If this would work better for you you could return your Hub and speak to the Loyalty team to get the monthly TV charge removed from your account.

Hope this helps in your deliberations.