Talk talk hub box

[Daddy1956]

Please help 

I'm unable to connect my new box have followed instructions and get to connect remote but it won't. 

I need to figure out tge reasons Anyone.

[Karl-TalkTalk]

Hi

Also, read this article about pairing the remote : 

TalkTalk Remote Control Guide - TalkTalk Help & Support

holding the Home button and OK button down can set the remote into pairing mode,

Karl.

[Karl-TalkTalk]

Hi

Have a quick read through our help article : Setting up your TalkTalk TV Box - TalkTalk Help & Support

This will help you check the steps you have completed.

When pairing the remote, make sure you are about a metre away from the TV Box, the bluetooth signal is at a lower power level when pairing, so see if it will detect the remote.

Karl.

[Daddy1956]

All correct then I get a message to connect remote but nothing seems to allow me to do it

[Karl-TalkTalk]

Hi

Is the box connected direct to the TV via a HDMI Cable ?

Does the box have an aerial connected at the back ?

Do you have an ethernet cable attached from the router or are you trying to set up the box via wifi ?

Can you describe, at what point the set up process is failing, what is on the screen etc.

Thanks  

Karl.