Talktalk tv hub
on 17-07-2024 05:11 PM
Message 10 of 10
My tv hub box doesn’t seem to rewind or fast forward properly and jumps all over the place when we try to do it.
Does anyone else have this problem?
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Settop box
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9 REPLIES 9
on 14-08-2024 08:05 PM
Message 1 of 10
Please could we have a newer version when it becomes available
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on 14-08-2024 09:23 AM
Message 2 of 10
Hi
The boxes are android based and a later version of android is being pushed to all boxes this week.
Thanks
Karl.
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on 14-08-2024 09:16 AM
Message 3 of 10
Karl
we have had a swap before and have the same issue, I think it’s the software that doesn’t work properly.
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on 22-07-2024 10:34 AM
Message 4 of 10
Hi
We can offer to swap out the box for another to see if it's actually a box issue, alternatively you could give our teams a call and request to remove the TV option from your account if you are thinking of removing this option altogether.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 22-07-2024 10:23 AM
Message 5 of 10
It never worked from day one. Yes done umpteen factory resets. It's just rubbish and I would never recommend the box.
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on 22-07-2024 08:04 AM
Message 6 of 10
Hi
Can you try a factory reset from the settings menu ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 18-07-2024 03:10 PM
Message 7 of 10
It’s never worked, it’s rubbish. It doesn’t rewind or go fast forward properly, often the info button doesn’t work and it often when watching live tv programmes freeze
I wish we never changed it from the old youview box
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on 18-07-2024 02:13 PM
Message 8 of 10
It’s never worked, it’s rubbish. It doesn’t rewind or go fast forward properly, often the info doesn’t work and often stops working altogether when watching live tv.
I wish we never changed it from the old youview box
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on 18-07-2024 07:45 AM
Message 9 of 10
Hi Kerry,
I'm sorry to hear this. Was this previously working ok? Have you tried switching the TV hub box off and then back on?
Michelle
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