Talktalk tv hub

[Kerry53]

My tv hub box doesn’t seem to rewind or fast forward properly and jumps all over the place when we try to do it.

Does anyone else have this problem?

[Kerry53]

Please could we have a newer version when it becomes available 

[Karl-TalkTalk]

Hi

The boxes are android based and a later version of android is being pushed to all boxes this week.

Thanks  

Karl. 

[Kerry53]

Karl 

we have had a swap before and have the same issue, I think it’s the software that doesn’t work properly. 

[Karl-TalkTalk]

Hi

We can offer to swap out the box for another to see if it's actually a box issue, alternatively you could give our teams a call and request to remove the TV option from your account if you are thinking of removing this option altogether.

Karl.

[Kerry53]

It never worked from day one. Yes done umpteen factory resets. It's just rubbish and I would never recommend the box.

[Karl-TalkTalk]

Hi

Can you try a factory reset from the settings menu ?

Thanks  

Karl.

[Kerry53]

It’s never worked, it’s rubbish. It doesn’t rewind or go fast forward properly, often the info button doesn’t work and it often when watching live tv programmes freeze

I wish we never changed it from the old youview box

[Kerry53]

It’s never worked, it’s rubbish. It doesn’t rewind or go fast forward properly, often the info doesn’t work and often stops working altogether when watching live tv.

I wish we never changed it from the old youview box

[Michelle-TalkTalk]

Hi Kerry,

I'm sorry to hear this. Was this previously working ok? Have you tried switching the TV hub box off and then back on?

Michelle