With no access to ITV x on 24/10/24 I agreed to have a new box, the hub which arrived on 26/10/24. Since installing it I have all the usual apps- ITVx, 4, 5 ,etc, and their programmes are accessible, but I cannot receive any programmes via the BBC iPlayer. Programmes are offered and once chosen try for a long time to load but fail, a message appearing saying "this is usually a temporary problem" and advises checking internet connection, or changing the video quality in settins. I have tried everything including help from TalkTalk technical experts and have resorted to restoring factory settings 3 times but all to no avail. By 1/11/24 after hours ofnone helpful chat I asked for information on how and where to return the Hub . Now 5/11/24 I am awaaitin some packaging but in the meantime continue to try to get the iPlayer to produce a requested programme, but with no success. Has anyone an answer please?
I have a BBC account. I have an un-Smart Samsung TV. sothat may be the problem. But all the other apps work so why not the IPlayer?
