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TV Support

For help with your TalkTalk TV box, channels and apps.

Tv Hub

Scotia55
Whizz Kid
Private Message TalkTalk

on ‎29-06-2024 10:57 PM

Message 4 of 4

I have the Talktalk TV hub.  This is the second one I've had as the first stopped working.  It wouldn't send a signal from the box to the TV.  I got a replacement about a couple of months ago.  Now this one has done exactly the same thing.  Telling me no digital signal.  I have not changed the input. The TV transmitter is working fine.  Is there problem with these boxes?  I needcthischub as the old youview box will not allow me to play Netflix or apps like ITVx.  Surely these boxes should last longer than a month or two.

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Scotia55

on ‎01-07-2024 07:22 AM

Message 1 of 4

Hi

 

Glad to hear the hub has started working. Please report back here if anything changes.

 

Karl

 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Scotia55
Whizz Kid
Private Message TalkTalk
In response to fr8ys

on ‎30-06-2024 06:15 PM

Message 2 of 4

Hi I unplugged the whole thing and connected up an old youview box I have so I could watch tv. I reconnected the hub again this morning and it worked.  If it hadn't,  I wouldn't have been able to do any resets because it wasn't turning on the tv at all.  I'll see how it goes over the next few days.  Thank you.

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fr8ys
Community Star
Private Message TalkTalk

on ‎30-06-2024 04:40 PM

Message 3 of 4

Hi,

 

Have you tried changing the HDMI cable? Or taking the existing one out of each device and reconnecting?

 

If that does not work, try the recovery reset as described here.

 

https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347

 

 

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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