Tv remote connection

[Beth09]

Why can’t I open the menu when I press talk talk button on my remote. HD channels not showing up

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Beth09]

Thank you

[Karl-TalkTalk]

Hi

OK, you can try a Youview Maintenance Reset  to see if that helps.

If the button on both remotes are not working correctly with the box after a reset, then the box itself could be starting to fail.

Thanks  

Karl. 

[Beth09]

Yes it is a few years old

[Karl-TalkTalk]

Hi

Is it one of the older TV boxes, so a few years old, not the new streaming box ?

Karl.

[Beth09]

Hi can’t see model number but everything is working apart from menu button on remote. I’ve bought a new remote but still the same problem 

[Karl-TalkTalk]

Hi

What model TV box do you have ?

With regard to HD Channels, connect aerial direct to TV and see if the HD channels show or if there is any breakup of the signal.

Thanks  

Karl.