Which box do you have?
If it's a YouView recordable box these are no longer available, and are approaching end of life. TalkTalk no longer provide boxes that record either.
If the box totally dead or does it switch on but no further?
If you get power, have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?
Try the Factory Reset keep recording option.
You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
If all else fails then try a full factory reset from the settings menu. You will lose your recordings but it's the only thing left to try to restore the box, if possible.
Hope it works but if not and you'd like a box that streams and has up to date apps, then you will need to phone to discuss this.
Try phoning 0345 172 0088
Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#
If you have a 4k or TV hub, and not a YouView recordable box then post back and we can advise further. Thank you.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
