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TV Support

For help with your TalkTalk TV box, channels and apps.

UKTV Play and My 5 wont work on talktalk tv box

Sharon551
First Timer
Private Message TalkTalk

on ‎15-05-2024 04:14 PM

Message 6 of 6

UKTV PLAY and My 5 apps  not working on tv box it working on my Smart tv

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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Sharon551

on ‎16-05-2024 12:48 PM

Message 1 of 6

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Sharon551
First Timer
Private Message TalkTalk

on ‎16-05-2024 12:44 PM

Message 2 of 6

Thanks for your prompt reply

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Sharon551

on ‎16-05-2024 12:22 PM

Message 3 of 6

Hi @Sharon551 

 

Our teams are aware of an issue with UKTV Play, My 5 and Milkshake across legacy Huawei and Humax TV Boxes.   Channel 5 etc are currently investigating.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Sharon551
First Timer
Private Message TalkTalk

on ‎16-05-2024 12:17 PM

Message 4 of 6

I have Huawei DN372T.01.03.P

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fr8ys
Community Star
Private Message TalkTalk

on ‎15-05-2024 04:33 PM

Message 5 of 6

Hi,

 

Which box do you have so we can give advice to rectify this?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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