iplayer keeps freezing and going off

[frang]

had to have open reach engineer when this happened a few months ago

[Frankieh1]

Seems to affect only ITV player.     Using TalkTalk TV box

Model N7050-T2C-8-AB2. Date code 25/22
Wired direct to router

Tablet has no problem getting ITV player

Remote Control doesn’t respond as it should and there is a rattling sound as though there is something loose inside the top of it.

[Karl-TalkTalk]

Hi

Try resetting the box by pressing the button on the side 5 times.

See if this changes the behaviour.

Thanks  

Karl. 

[Frankieh1]

Seems to only affect ITV player.  Using TalkTalk TV box.

Model N7950-T2C-8-AB2.  Date code :25/22

Wired  direct to router.

Tablet has no problem getting ITV player.

Remote control doesn’t respond as it should and there is a rattle sound as though there is something loose inside the top of it.

[Karl-TalkTalk]

Hi

Is it only Iplayer affected ?  Do other on demand services work ok ?

Any issues in general with the internet ?

Are you using a smart TV or a TalkTalk TV Box ?

If a TalkTalk TV Box, which model and how is it connected ?  Wi Fi or wired directly to router or via powerline adapters etc.

Have you tried Iplayer on other devces ?  Tablets? Phones etc ?

Thanks  

Karl.