TV Support

Brodie4 · ‎27-12-2023

How do I get itvx now that itv hub is no longer available on my tv - I have a youview box ??

Karl-TalkTalk · ‎28-05-2024

Hi

ITV made the decision not to bring the new ITV X App to some older devices, and this also includes the legacy TalkTalk TV Boxes. This was a decision solely by ITV and outside of our control.

If you read our help article at ITV Hub closure - TalkTalk Help & Support

This will explain how you can upgrade to the new TV HUB.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Gliwmaeden2 · ‎27-05-2024

You'll need a new box and pay a monthly rental for it rather than the old TV charge, @Melrod?2.

See previous replies and links in this thread, and phone 03451 720088 to discuss this. Changes to your TV service with Talktalk can't be made via My Account - you need to discuss it with them as it is part of your contract.

Gliwmaeden2, a fellow customer.

Melrod?2 · ‎27-05-2024

How do I get ITVX now that it’s changed.?

ferguson · ‎19-01-2024

@noreenhusband

See the previous answer. Also, have a look here:

https://community.talktalk.co.uk/t5/TV/ITVX-and-TalkTalk-YouView-boxes/m-p/3010612

noreenhusband · ‎19-01-2024

How do I get itvx

Karl-TalkTalk · ‎28-12-2023

Hi

ITV made the decision not to bring the new ITV X App to some older devices, and this also includes the legacy TalkTalk TV Boxes. This was a decision solely by ITV and outside of our control.

If you read our help article at ITV Hub closure - TalkTalk Help & Support

This will explain how you can upgrade to the new TV HUB.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

fr8ys · ‎27-12-2023

ITV updated the app and the software they use is no longer compatible with the YouView box hardware. The logo has been updated from the old Hub one but it does not work.
TalkTalk no longer provide boxes that record but do supply boxes that are basically streamers and have the update ITVX on them. The 4k box can record via a usb stick, but only has one tuner so you can't record a Channel and watch another.
You might find it best to retain your box to record and invest in a Roku or Amazon fire stick which also include other free to view apps such as Pluto.
If you want a TalkTalk supplied box you will need to phone and recontract with them.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).