TV Support

Mikey50 · ‎21-01-2024

Hi, I have set up my new tv hub box as per instructions but it does not connect to my old Sharp tv so no error codes etc any ideas, ta Mikey

Karl-TalkTalk · yesterday

Hi

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

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Beech · Saturday

All set up and working but now displays weak or no signal

nn

Karl-TalkTalk · ‎22-01-2024

Hi Mikey,

Have you got the box all set up now ?

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

fr8ys · ‎21-01-2024

The box needs to be connected to the TV via an HDMI lead, which is supplied with the box.

Have you done this? If so selecting the source on the TV should bring up the setup screen.

How far have you got with setup? Just plugging in or and screens showing on the TV?

You say your TV is old, but I'm assuming it has HDMI inputs.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).