TV Support

Fred147fred · ‎01-01-2025

My tv goes to iPlayer when I select bbc1/2 then i’am unable to get subtitles

Karl-TalkTalk · ‎06-01-2025

Hi

Netgem are rolling out a configuration change this week to resolve this issue.

Thanks

Karl.

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Karl-TalkTalk · ‎02-01-2025

Hi @Fred147fred

This can happen if reception is poor. Connect the aerial direct to the TV and check to see if the picture is breaking up or if you have a strong signal.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

fr8ys · ‎01-01-2025

It's a known issue. Use 101 and 102 which work normally, and the picture quality is better.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

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